Refund Policy

At Tarashaa, we strive to provide our customers with the highest quality artificial jewellery crafted with care and attention to detail. However, we understand that sometimes a purchase may not meet your expectations. Therefore, we have outlined our refund policy below to ensure a smooth and satisfactory shopping experience:

1. Eligibility for Refund:

  • Refunds are applicable only for items purchased directly from Tarashaa.
  • To be eligible for a refund, the item must be unused, in its original condition, and returned within 3 days of the purchase date.
  • Proof of purchase such as order confirmation or receipt is required for all refund requests.

2. Non-Refundable Items:

  • Customized or personalized jewellery items cannot be returned or refunded unless there is a manufacturing defect or damage during transit.

3. Refund Process:

  • To initiate a refund, please contact our customer service team at [contact email/phone number] within the stipulated return period.
  • Once your request is approved, you will receive instructions on how to return the item(s) to us.
  • Please ensure that the returned item(s) are securely packaged to prevent damage during transit.

4. Inspection and Approval:

  • Upon receiving the returned item(s), our quality assurance team will inspect them to ensure they meet the eligibility criteria for a refund.
  • If the item(s) pass inspection, we will process the refund to the original payment method within [number of days] business days.

5. Refund Exceptions:

  • Shipping and handling charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.
  • Refunds for purchases made with gift cards or store credits will be issued as store credits.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photographic evidence.
  • We will arrange for a replacement or offer a full refund, including shipping charges, for damaged or defective items.

7. Late or Missing Refunds:

  • If you haven't received your refund within the specified timeframe, please check your bank account or contact your payment provider.
  • If you still have not received your refund, please contact us for further assistance.

8. Changes to Refund Policy:

  • Tarashaa reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Tarashaa, you agree to abide by the terms and conditions outlined in this refund policy.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. We are here to assist you and ensure your complete satisfaction with every purchase.

Sincerely,

Customer Service Team

Tarashaa Artificial Jewellery